MASA Global - Member Mobile Application

MASA Global, formerly Medical Air Services Association (MASA), is a global organization providing pre-paid medical transportation solutions approached Black Kite Technologies with a clear need: they wanted a dedicated mobile application to enhance their service experience for members who had purchased their insurance products.

The client recognized that their members needed easy, on-the-go access to manage their insurance details, view coverage benefits, track payment history, submit claims, and access important membership documents. Their goal was to create a digital platform that would offer seamless self-service capabilities, improve engagement, and reduce dependency on traditional support channels.

They needed a solution that was:

• Secure and reliable, given the sensitive nature of user and payment data.
• User-friendly, to ensure smooth adoption across a wide range of member demographics.
• Scalable, allowing for future upgrades such as biometric login, push notifications, and online membership renewals.
• Efficient, providing real-time updates on claims and membership statuses.